Account-based marketing | Hub pages

ABM is a B2B marketing strategy that’s rapidly grown in popularity. According to the ABM Leadership Alliance, 87% of marketers who have implemented ABM report a higher ROI than any other type of marketing.

Rather than wasting time selling to unqualified leads, ABM focuses on selling directly to the highest-value accounts. It’s all about efficiency, aligning your marketing and sales teams to promote long-term growth that boosts revenue.

In this guide, we’ll take you through what exactly ABM is, the benefits it can provide your B2B business, and marketing tactics that utilize ABM.

If you’re already keen to get started with ABM, check out this blog post:

Getting started with account-based marketing
Account-based marketing (ABM), or key account marketing is the hot thing in B2B marketing right now. When you see stats that state things like 87% of marketers who have implemented ABM report higher ROI than any other type of marketing, maybe you’re thinking “I should give this ABM thing a go.”

What is ABM?

Accounts-based marketing (ABM) is a strategy that revolves around identifying your key accounts and devoting your time and resources to those that will offer you the highest value to your organization.

Think of it like this: if traditional marketing is like trying to find a needle in a haystack, ABM is all about using a magnet to pull those needles out so they aren’t mixed up with the hay anymore.

You weed out the less valuable leads early on to focus your efforts on those that will give you the best ROI. When you market towards these high-value accounts you’re doing one-to-one marketing, rather than doing it on a one-to-many basis, preventing you from wasting time on low-value leads.

You develop content specifically for these high-value prospects, personalizing their buyer journey and tailoring all your communications, content, and campaigns to these specific accounts. The result is a much greater ROI and a boost in customer loyalty as you’re really showing how your products and services can solve their individual problems.

But the effect of ABM goes beyond the sale, as you maintain a level of customer experience with each account to maximize long-term benefits and deliver consistent customer service excellence. It can be a lot of work, but the customer loyalty you gain can support your revenue stream down the line.

But what channels should you focus on for your ABM strategy? Fortunately, we have a blog post that can take you through the different channels:

Which channels should you focus on for ABM?
So, you’ve decided to implement an ABM framework. Great stuff! You might have even identified your target accounts and created personalized content tailored to each of them. But where do you post this content to ensure your target customers will actually see it?

As well as a blog looking at how you can identify the right accounts for your ABM strategy:

Identifying the right accounts for ABM
ABM can produce great ROI for B2B, but you need to know which accounts to focus on. In this article, we look at how to pick high-value accounts.

We’ve also covered the why and how of combining ABM with agile marketing practices, with plenty of advice on how to get started:

Agile account-based marketing: why and how?
You might know something about agile marketing or account-based marketing (ABM), but have you heard of agile account-based marketing? Here’s a look at this hybrid marketing strategy.

Benefits of account-based marketing

84% of marketers say ABM has been significant to aiding them in building relationships with their existing clients and increasing their CLV, which is pretty beneficial for the growth of a B2B business!

With ABM, marketers can:

  • Personalize their marketing approach
  • Improve the customer acquisition process
  • Align their marketing and sales teams
  • Speed up the sales process
  • Increase their ROI
  • Waste fewer marketing resources
  • Build trusting relationships with their clients
  • Make data-driven decisions

If you want to keep track of the progress of your ABM strategy, you need to identify what’s working and what needs improvement. You need effective KPIs to track your marketing campaign, and ones that are specific to the ABM model so you can measure each element of the strategy.

Take a look at our blog article all about establishing and monitoring your KPIs for your AMB strategy:

The important KPIs to get the most from ABM
To truly reap the benefits of ABM, you need to be able to track the progress of your strategy and identify what’s working well and what needs improving. This is where KPIs come in.

We also have an article outlining how you can use ABM to optimize the buyer experience and revenue growth:  

Innovating ABM to optimize buyer experience and revenue growth
ABM strategies come in handy as a tool for boosting sales and increasing revenue. In this article, we take you through how it can be utilized to optimize the buyer experience and increase overall revenue growth.

Is account-based marketing right for your business?

Despite those benefits we’ve thrown around, let’s get this out of the way: not every B2B company will benefit from ABM to the same degree. ABM works best for marketing high-cost products and services with lengthy buying cycles, targeting prospects with high customer lifetime value.

If you’re selling low-cost products with short buying cycles, you’d be better off sticking to mass marketing. ABM just isn’t worth the time and effort.

You’ll also need pretty sizeable marketing and sales departments. You’ll need to be able to devote adequate resources to each account, and you’ll need a reasonable number of accounts to keep your business secure (relying on just one or two huge accounts could lead to disaster if something goes wrong).

Once you’ve established your company is ready for ABM, what do you need to do to get started?

Account-based marketing tactics

To get started with ABM, you need an appropriate ABM strategy for your business. You need to identify your key accounts and create a personalized marketing experience for them so you can nurture those leads. Here’s a breakdown of how to get started:

Identify key accounts

You need to find high-value clients that are worth investing your time and marketing efforts in. But who are those high-level targets?

Start by compiling an ideal customer profile (ICP) of what a target account should look like, such as industry, company size, etc. Look at your already existing accounts and gather as much data as possible about them so you know who the main players and decision-makers are for each of your accounts.

Aligning sales and marketing to achieve successful ABM
When marketing and sales are on the same page, they can work together to identify and target high-value accounts that are most likely to convert into customers.

Build your account list

Once you’ve got a better idea of who your customers are, you can put together a list of the most key ones. If you’re a small business, you’ll only have a small list to start with, but this can be a great chance to use it as a test group for your new ABM strategy. If you have a larger list, you can start to narrow it down by looking at the engagement levels of these accounts and their buyer intent. But you should continuously monitor your list and make adjustments based on which accounts are performing well.

Create personalized content

Now you need to design a marketing strategy that uses highly personalized content directed to your key accounts. Post engaging and informative content and use targeted ad campaigns to reach the right people. With email marketing, you can send personalized emails to your accounts to continually engage with them, keeping their interest high and building a long-lasting relationship with them.

Keep them sweet with special promotions and offers, and keep them updated on news about your brand so they feel a part of the community. It’s essential you provide them with great customer service and take on board any feedback they might have so they feel truly valued as your customer.

ABM doesn’t just happen at the marketing level, you’ll need good collaboration with the sales team as there’ll be a lot of handovers between the two departments, so these teams need to work together quickly and effectively.

72% of B2B companies that report a positive ROI from ABM are reported to have good alignment between sales and marketing departments. So, it’s crucial you all stay in each other’s good books!

Creating bespoke content experiences for ABM
Personalized marketing content is at an all-time high, with 91% of people more likely to buy from companies offering relevant recommendations. In this article, we take a look at how you can utilize bespoke content to get the most from your ABM strategy.

Develop account plans

Each account will need a plan of action tailored specifically towards them, developed as a collaboration between the sales and marketing teams. They’ll need to get to know their accounts in great detail, identify the key players with whom they need to build connections within the organization, the content, and distribution channels, and an overall perspective of the shared and individual responsibilities of both sales and marketing in regards to communicating with and supporting their account.

This will be where you develop how you’re going to personalize your content toward each account, allocate budget and resources, and establish the KPIs you’re going to be using to track success.

Build contacts and relationships

ABM is all about building long-term relationships with high-value customers. Once you’ve identified the accounts, you’ll need to find ways to connect with the right individuals within the organizations.

You’ll need to identify the decision-makers within the departments your products or services are intended for, as well as members of the C-suite and buying committee. These days, it’s fairly easy to identify these people in most organizations from their websites or LinkedIn pages.

You’ll then need to connect with them. The simplest method is via social media. Distribute your content on channels they frequent or in groups they’re members of. Set up highly focused, targeted ad campaigns. You could even just pull the trigger and connect with them directly. Just try not to come across as “too salesy” and find ways to build the connection naturally.

You can also look into events, both digital and physical that they’re attending or running. You can make plans to attend yourself, especially if the event is being pitched as a networking opportunity, or sponsor some aspect of it yourself, whether it’s a booth, talk, or any other aspect that’s relevant to your offering.

You could also host your own events and invite the relevant people. This will potentially give you more control over the content they access and your ability to funnel them into the relationships you need to build with them.

Referrals can be an important part of building these connections: 84% of B2B buying decisions start with a referral. Depending on your industry and geographical location, it’s pretty likely you’ll know someone you can lean on to put in a good word for you.

Once you’ve built those initial connections with the right accounts, it’s time to strengthen those relationships. You’ll be producing and sharing with them bespoke, personalized content that responds directly to their needs. Your marketing materials will focus on how your products and services will enhance their businesses.

You can even look into building more direct, personal relationships with the relevant people in the account. Host events tailored towards them, whether it’s a formal business event or something slightly more casual like meals.

Your communications with your accounts should be on a one-to-one basis as much as possible. Treat every point of contact as a conversation where you’re catering as much to their needs as you can (without bending over backward too much, you’re looking to be in business together, not their servants). You can use automation to fill in any gaps when you can’t be on hand to respond to them.

To find out more about cross-departmental collaboration, we have articles all about team structures for ABM. Including frameworks to make switching to ABM easy:

Frameworks and team structures to make a switch to ABM easy
Your team is switching from a traditional B2B marketing strategy to an account-based strategy - but what does that really mean? How will your work be different? And how might your team change?

How your marketing department can coordinate with other departments to tackle the challenges of ABM:

Opening up accounts-based marketing to other departments
We’re going to take a look at how you can tackle the major challenges of accounts-based marketing by making sure your marketing department is coordinating properly with other departments, and which ones are the most important.

Creating bespoke content experiences for ABM:

Finally, if you want to know how to structure your teams within the ABM framework so each department knows what their responsibilities are, we have an article for that too:

Your guide to ABM team structure success
Since ABM is all about marketing and sales working closely together, it’s important to structure your teams properly. It needs to be clear who takes ownership of what and who reports to whom if you’re going to be successful with ABM.

Want to discover more about ABM in B2B? Join the Revenue Marketing Alliance Community!